Addressing Flood Insurance Policyholders
Hi. My name is Brad Kieserman and I am the new Deputy Associate Administrator for Federal Insurance here at the Federal Emergency Management Agency and I wanted to talk to you directly. As you know, there's been a lot of media coverage lately about allegations related to how we delivered the National Flood Insurance Program in the aftermath of Hurricane Sandy. There's allegations of fraud, there's allegations of underestimation of payments, and those allegations could impact any of our Sandy survivors. I want you to know a couple of things.
First of all, we're working very hard to resolve that litigation and to get you out of the middle of these disputes. We're working every day to develop a process for settlement and to settle claims. I want you to know we're not only working to settle claims that are in litigation, but we want to give every Sandy survivor who thinks they may have been defrauded or received less than they were entitled to under their policy, the opportunity to have their claim readjusted. We're very quickly establishing a process by which every Sandy survivor will have that opportunity if they had filed that claim under the National Flood Insurance Program.
And it's not just litigation or claims. We know that we have to make changes to this program, and we are undertaking sweeping reforms that are going to change the way that we deliver the National Flood Insurance Program. And that begins with making sure that anyone who's involved in delivering the program, whether they're a federal employee, a contractor, a subcontractor or anyone else, shares the values that we have about being survivor centric in putting policyholders first. So I want to let you know that. And I want to let you know that in the coming weeks, we're going to be sharing information with you about how to get a claim readjusted if you think that you've been defrauded or you think that you've received less than you were entitled to under your policy.
We're going to be sharing information with you about some of the reforms we're contemplating and getting input from you and others about how to go about making this a better program that puts the policyholders first. There are legitimate issues that need to be worked out in Congress, in the courts, and in the executive branch. But I want to make sure you know, and I want to get you out of the middle of all of these disputes. I want to get you the money you're entitled to under your policy. And we're going to do everything we can to give you the National Flood Insurance Program you deserve as policyholders and taxpayers. Thank you for your patience.
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